International Shipping Information:
As a courtesy to our customers, We Provide Crating at NO Charge to you.
Because shipping prices vary, we are constantly working with many shipping companies for the lowest possible shipping cost with the highest quality service. This provides you, our customer with the lowest rates possible, including the benefits of discounted rates through HC Marble Sculpture.
Please furnish us with the following information:
1. Name & Sku number of sculptures
3. Zip Code
4. Country Code
5. Residential or Commercial address?
6. Floor shipment is to be delivered.Shipping Costs: = We will be happy to provide you with a shipping estimate when you have provided us with the information above.
Payment: All orders must be paid in full including applicable tax and shipping cost prior to the shipment leaving our warehouse.
Items in Stock: Delivery Time Crated Ready to Ship: Approximately 10 days from receipt of payment of confirmed funds for items in stock. We will get information regarding the type of shipping of your choice from your freight forwarder for the transit time estimated to arrive in your country. After that you must add the approximate time the shipment will be released from customs.Items on BACK ORDER: Are paid in 2 payments.
* Payment no. 1- 65% Deposit of confirmed T/T TRANSFER of FUNDS Upon Order to begin carving.
* Payment no. 2.- 35% Balance Apprival of statue and of confirmed T/T TRANSFER of FUNDS to begin crating prior to shipment leaving our foundry.
Shipping: Approximately 3 to 4 months from receipt of 75% Deposit payment of confirmed T/T TRANSFER of FUNDS and balance of confirmed irrevocable funds paid in full received prior to shipment leaving our foundry.
CUSTOM ORDERS: Are paid in 3 payments.
* Payment no. 1. 50% deposit confirmed T/T TRANSFER of FUNDS to begin carving the mold.
Approximately 3 to 4 weeks to receive preview pictures.
* Payment no. 2. 30% due of confirmed T/T TRANSFER of FUNDS at approval of mold. • Approximately 45 days from deposit. You have a window of (15/20 days to make minor changes before mold dries.)
* Payment no. 3. 20% due: of confirmed T/T TRANSFER of FUNDS at final approval of statue or fountain Prior Crating and Shipping.
Shipping/Deliver: to customers Freight Forwarder: 4 to 5 months from receipt of deposit and receipt of secured payment of balance paid in full to crate your order prior to shipment leaving our foundry via ocean
Delivery time: Depends on arrangement made by your freight forwarder.
Returns: Each sale is final. All custom orders are non changeable and non refundable. Once a custom sculpture or statue is approved and we have begun the next phase of production we cannot make any additional changes and therefore our company cannot accept a return or refund your payment once your final approval has been made and signed off.
Shipping Terms: HC Marble Sculpture will ensure the piece is in mint condition and crated properly before releasing it to the shipping/transportation company. We ship all items insured for their full value. "The customer MUST INSPECT THE ITEM for concealed damage," and if any damage has occurred, the customer must promptly make an insurance claim with the responsible freight carrier.
HC Marble Sculpture is not responsible for any damage that may have occurred while in transit, as we will have insured the item through the freight carrier. Any damage that occurs during transit is the responsibility of the shipping company and must be addressed with them.
Please call Toll Free USA 1-866-478-1763, or
email use us @ firstname.lastname@example.org,
We will be happy to provide you with the answers to any of your questions or help you may need.
Toll Free USA: 1-866-478-1763
* We crate your purchase item.
This process usually takes from
1 to 3 days depending on the size of the
item or items and the manpower required to ensure proper crating.
* Your crated item
is then weighed and measured.
A quote and estimated delivery time
is then provided for you including the cost.
* We collect payment for
shipping and the freight company comes to pick up the company comes to pick up the ready to be delivered crated item.
* Once the company has
picked up your item
we will provide you with a telephone number and a pro tracking number so
you can find out the status of the item in transit.